Monday, March 05, 2018

Acquisition Expands Reach of CSG’s Multi-Channel Communications Solutions

CSG has acquired Business Ink, a customer communications company based in Austin, Texas, further leveraging the scale of CSG’s current operations and expanding the company’s reach into new vertical markets with its multi-channel communications solutions.

Business Ink provides outsourced, customized business communications services to many market segments including healthcare, financial services, professional services, utilities and more across statements, email, mobile messaging and more.

“This acquisition extends the scale of our operations and platform capabilities, expands our customer base into new verticals and further solidifies our customer communications footprint,” said Lonnie Mahrt, head of customer communications management, CSG. “Business Ink is a solid, healthy business with a similar operating style to CSG. We believe that the combination of the two organizations is going to establish a strong powerhouse in the customer communications industry.”

About CSG

CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. For more information, visit our website at and follow us on LinkedIn, Twitter and Facebook.

About Business Ink

Business Ink is a world-class provider of strategic business communication services that helps public and private sector organizations run and grow their business. Business Ink creates and manages customized solutions using a data-driven technology platform that generates the right solution for the right audience. More than 500 organizations across the U.S. work with Business Ink. Headquartered in Austin, Texas, Business Ink has operations in Fort Worth, Texas, and Charlotte, North Carolina.

SOURCE: Business Ink